How can we help?
Operational support, onboarding guidance, and security assistance for ThreatLynx customers and evaluation teams.
Support channels
All support is handled by email. Select the address that best matches your enquiry.
General platform, onboarding, and operational support for ThreatLynx customers and evaluation teams.
Security questionnaires, vendor assessments, governance reviews, and compliance enquiries.
Platform walkthroughs, pilot programme discussions, and design partner enquiries.
How we support customers and evaluation teams.
ThreatLynx operates an email-first support model with dedicated channels for platform, security, and sales enquiries.
- Email-first support model — all enquiries handled via email.
- Governance and onboarding assistance available for pilot and customer engagements.
- Support provided during Australian business hours (AEST / AEDT).
- Security and compliance enquiries routed through a dedicated workflow.
- Enterprise onboarding assistance available during pilot engagements.
- Documentation and reference materials available at threatlynx.com.au/resources.
Frequently asked questions
Operational answers about what ThreatLynx does and how it works.
Responsible disclosure
We welcome responsible disclosure of potential security vulnerabilities. If you identify a security issue in ThreatLynx's platform or infrastructure, please contact us with relevant details and reproduction steps before public disclosure.
Need help evaluating ThreatLynx?
Contact our support team or book a guided walkthrough to explore the platform against a sample tenant.